Support For Our Clients:

At Pave Systems, we deliver the best products and services in the market. We offer a full range of support options from training, process advising, work-support, customization, and on-line resources available 24 hours a day, 7 days a week.

Installation and Training

Our installation process is straightforward thanks to unmatched technical superiority. Setup and installation takes about one day. Our Installation Manager system integrates seamlessly with your Banner, PeopleSoft, Datatel, Jenzbar or any other SIS system creating an interface on both Microsoft SQL and Oracle SQL based environments.

Training and collaboration are cornerstones of our delivery approach. With our exclusive Training-for-Life promise, clients can request as much training as often as it is needed for any group or set of stakeholders. Additionally we offer train-the-trainer options to help educate administrators and supervisors in the best manner to help junior staff learn to use and excel with Judicial Action and Campus Counts.

Continuous Support

Clients can always contact us with simple questions, complex scenarios, and training needs. Each day a staff member is available to take calls and email from you or other authorized individuals on your campus. Technicians and customer service reps can do screen sharing with you to show you exactly what to do, or understand your challenge.

Our exclusive Knowledge Sharing Center (KSC) is available with every Pave product. The KSC offer an easy-to–use web-based request and e-learning tool. Authorized users can make request and track the progress of past requests. Electronic user manuals and support document are available along with a vast array of video tutorials and guides.

Additionally we offer to all clients:

• 24/7 technical advising
• On-Going process advising
• Software updates and new features
• Maintenance services
• Customization
• Hosting and managed services
• Systems integration
• Business process consulting

People matter and we have the best, the most loyal and most experienced professionals including many who came from student affairs and residence life. With highly experienced and dedicated professionals ready to serve, no details are too small and you will receive the personal attention you deserve and the quality service you expect.

By combining our extensive expertise and implementation skills, with our proven methodologies you’ll always have the support and care you need to get the most from your Pave Systems solution.